Frequently Asked Questions
[Prospective Tenants]
What is the best way to find an apartment on this site?
We suggest that you select your type of housing, then narrow down to specific areas within a city rather than searching an entire metro area. Also, we suggest that you search by desired price, bedrooms and amenities. This will give you a more focused results set and will ensure that the properties that meet your needs are at the top of your search results. if you've come to the site from one of our publications, first select the state and metro, then use the keyword printed at the bottom of the page of your desired property for more information about that property.
[Prospective Tenants]
How often do you update the information?
Our apartment pages are updated on an ongoing basis. Some users have problems with their browsers caching pages. If the search page is in your memory cache when you return to ApartmentGuide.com, your browser will load the page from your cache with the old information rather than the most recent updated pages. Try clearing your browser's memory and disk cache; then relod the page(s).
[Current Tenants]
How do I make a reservation?
Very simple. After choosing the preferred accommodation, just follow the instructions at the bottom of each page and it will take you in a few steps to an On-line Reservation or, depending on the accommodation, to a Reservation Request.
[Current Tenants]
Following the steps of "How do I make a reservation", our system will show you the TOTAL cost, no other hidden extras will be charged!
You have completed your reservation once the advance payment has been made. This amounts to approx. 25% of the total value. Following the instructions, you will be offered several payment methods. For some accommodations you will be asked to fill in your payment details on a secured page (https) in order to make a direct on-line booking.
For some other accommodations you will receive an automated email from us indicating that your reservation request will be answered within the following 24 hours. As soon as we have received the reconfirmation from the owner that the accommodation in available, we will respond with an email that will guide you to make an on-line reservation.
The remaining 75 % of the total value has to be paid on the arrival at the apartment in cash to the contact person.